:root{
  --bg:#06060F;--surface:#0D0D24;--surface-2:#0F0F26;--surface-3:#11112B;
  --border:rgba(255,255,255,.06);--border-2:rgba(255,255,255,.10);--border-hover:rgba(99,102,241,.28);
  --primary:#6366F1;--primary-2:#4F46E5;--primary-dim:rgba(99,102,241,.14);
  --cyan:#22D3EE;--violet:#A855F7;--mint:#10B981;--amber:#F59E0B;--red:#EF4444;
  --text:#F1F1F8;--text-2:#A0A0C0;--text-3:#6A6A95;
  --radius:10px;--radius-lg:16px;
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--text);font-family:'Inter',system-ui,-apple-system,Segoe UI,sans-serif;font-size:14.5px;line-height:1.5}
a{color:var(--primary);text-decoration:none}
a:hover{opacity:.85}
.top{position:sticky;top:0;z-index:20;background:rgba(13,13,36,.85);backdrop-filter:blur(20px) saturate(180%);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:18px;padding:0 22px;height:60px}
.top .logo{font-family:'Plus Jakarta Sans',sans-serif;font-weight:800;font-size:16px;letter-spacing:-.01em}
.top .logo span{color:var(--primary)}
.top nav{display:flex;gap:4px;margin-left:8px}
.top nav a{color:var(--text-2);font-weight:600;font-size:13.5px;padding:8px 14px;border-radius:9px}
.top nav a.on,.top nav a:hover{color:var(--text);background:var(--surface-3)}
.top .me{margin-left:auto;display:flex;align-items:center;gap:12px;font-size:12.5px;color:var(--text-2)}
.wrap{max-width:920px;margin:0 auto;padding:30px 22px 60px}
h1{font-family:'Plus Jakarta Sans',sans-serif;font-size:1.7rem;font-weight:800;margin:0 0 4px;letter-spacing:-.02em}
.sub{color:var(--text-2);font-size:13.5px;margin-bottom:24px}
.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:22px 24px;margin-bottom:16px;position:relative;overflow:hidden}
.card::before{content:'';position:absolute;top:0;left:0;right:0;height:3px;background:linear-gradient(90deg,var(--primary),var(--violet),var(--cyan))}
.card h2{font-family:'Plus Jakarta Sans',sans-serif;font-size:1.05rem;font-weight:800;margin:0 0 12px}
label{display:block;font-size:12px;font-weight:700;color:var(--text-3);text-transform:uppercase;letter-spacing:.06em;margin:12px 0 6px}
input,select,textarea{width:100%;background:var(--surface-2);border:1px solid var(--border-2);border-radius:var(--radius);color:var(--text);font-size:14px;padding:11px 13px;font-family:inherit;outline:none}
input:focus,select:focus,textarea:focus{border-color:var(--primary)}
textarea{min-height:130px;resize:vertical}
.btn{display:inline-flex;align-items:center;gap:7px;background:var(--primary);color:#fff;border:none;border-radius:var(--radius);font-weight:700;font-size:14px;padding:11px 18px;cursor:pointer;font-family:inherit}
.btn:hover{background:var(--primary-2)}
.btn.g{background:transparent;border:1px solid var(--border-2);color:var(--text-2)}
.btn.g:hover{color:var(--text);border-color:var(--border-hover)}
.btn.sm{padding:7px 13px;font-size:12.5px}
.row{display:flex;gap:12px;flex-wrap:wrap}
.row>*{flex:1;min-width:0}
.muted{color:var(--text-3);font-size:12.5px}
.pill{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:700;padding:3px 10px;border-radius:20px;border:1px solid var(--border-2);color:var(--text-2)}
.st-open{color:var(--cyan);border-color:var(--cyan)}
.st-prog{color:var(--amber);border-color:var(--amber)}
.st-wait{color:var(--violet);border-color:var(--violet)}
.st-done{color:var(--mint);border-color:var(--mint)}
.st-closed{color:var(--text-3)}
.tk{display:flex;gap:14px;align-items:center;padding:14px 16px;border:1px solid var(--border);border-radius:12px;margin-bottom:10px;cursor:pointer;transition:border-color .15s,background .15s;background:var(--surface)}
.tk:hover{border-color:var(--border-hover);background:var(--surface-2)}
.tk__n{font-family:'JetBrains Mono',monospace;font-size:11px;color:var(--text-3);white-space:nowrap}
.tk__s{flex:1;min-width:0;font-weight:700;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.msg{border:1px solid var(--border);border-radius:12px;padding:14px 16px;margin-bottom:12px}
.msg.staff{border-left:3px solid var(--primary);border-radius:0 12px 12px 0;background:var(--primary-dim)}
.msg__h{display:flex;justify-content:space-between;font-size:12px;color:var(--text-3);margin-bottom:7px}
.msg__b{white-space:pre-wrap;font-size:14px;line-height:1.6}
.quick{display:grid;grid-template-columns:1fr 1fr;gap:14px}
@media(max-width:640px){.quick{grid-template-columns:1fr}.row{flex-direction:column}}
.quick a{display:block;background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:20px 22px;color:var(--text)}
.quick a:hover{border-color:var(--border-hover);opacity:1}
.quick .qt{font-family:'Plus Jakarta Sans',sans-serif;font-weight:800;font-size:15px;margin-bottom:4px}
.kb-cat{margin-bottom:26px}
.kb-cat h2{font-size:1.05rem;margin-bottom:10px}
.kb-art{display:flex;justify-content:space-between;gap:12px;padding:12px 14px;border:1px solid var(--border);border-radius:10px;margin-bottom:8px;background:var(--surface)}
.kb-art:hover{border-color:var(--border-hover)}
.kb-art .kt{font-weight:700;font-size:14px}
.err{background:rgba(239,68,68,.1);border:1px solid rgba(239,68,68,.25);color:#fca5a5;border-radius:10px;padding:11px 14px;margin-bottom:14px;font-size:13px}
.ok{background:rgba(16,185,129,.1);border:1px solid rgba(16,185,129,.25);color:#6ee7b7;border-radius:10px;padding:11px 14px;margin-bottom:14px;font-size:13px}
.login-wrap{max-width:400px;margin:8vh auto;padding:0 20px}
.article{font-size:15px;line-height:1.75}
.article h2{font-size:1.3rem;margin:22px 0 10px}
.article h3{font-size:1.1rem;margin:18px 0 8px}
.article p{margin:0 0 14px}
.article code{background:var(--surface-3);padding:2px 6px;border-radius:5px;font-size:13px}
.article ul,.article ol{padding-left:22px;margin:0 0 14px}